As a plumber, is this the worst excuse you have ever heard from your store manager for selling to the general public? What the store manager is telling you, is that by selling to DIYers, he is simultaneously undermining your livelihood and making a higher profit.
Plumbing stores can make plenty without insulting you and your trade. So next time you hear the excuse “don’t worry, we charged him retail” your response should be, “So you made more money and I missed out on a job?”
At Plumbers Choice our goal is to change the way plumbing goods are sold in Australia to a Trade Only Industry. We will never sell to the general public!
DIRECTOR, PLUMBERS CHOICE